Answer,

Get more out of your purchase when you join as a Panasonic member. Enjoy exclusive offers, earn points, free shipping and free installation/disposal (Washer, Dryer, Fridge and Aircon). Receive updates on the latest Panasonic products and promotions when you subscribe to our newsletter.

Answer,

1) Visit Panasonic.com/sg
2) Fill in your information and click "Register"
3) Check your inbox for an account confirmation email. (Check your spam / junk mail if you did not receive email confirmation.)
4) Click "Confirm Your Account" and you're good to go!

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The answer is yes! Anyone can join and register as a Panasonic member.

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Check your spam/junk mail.

You may have entered the e-mail address incorrectly. Please try registering again with a valid email address.

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Please log in to your account and click under "My Page" > "Account Information"

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Please log in to your account and click under "My Page" > "Withdrawal from Membership"

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Earn points with every valid purchase from Panasonic Store. Simply sign in to your Panasonic Account and register as a member to start earning points today.

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For valid transactions, you will earn Points equivalent to the total of final purchase value, rounded down to the nearest dollar.
(e.g. a purchase of S$99.51 made = 99 Points.)
Panasonic reserves the right to vary Point earning rates at any time without notice

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1 point = S$0.01

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Points will be awarded 7 working days after your order is delivered.

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Please log in to your account and click under "My Page" > "Points"

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Points earned in a particular month will be valid for 24 calendar months. Points not redeemed during this valid period will expire and be forfeited.

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Points are non-transferable and non-exchangeable for cash.

Points are non-refundable unless there is a valid reason for returns, subjected to Panasonic Return and Refund Policy.

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If you purchased an item as a guest, you will not earn Panasonic points. Points will only be earned if you are logged into Panasonic Account.

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All prices on Panasonic Online Store are inclusive of GST.
Your points are calculated based on final amount paid, after discount or coupon used.

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If you return the product within the 7 day return window (subject to the Panasonic Store return policy), your Points will be credited back to your Panasonic Account.

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Yes! All points can be used to offset the value of the next purchase. To use your points, add item to cart and click “Proceed to Check out”. Check your order details, agree to the Terms and Condition and click “Proceed to Check out”. Under Review & Payments, you will be able to click “Use Points” if there are sufficient points to be used. There is no partial usage of points, and all points have to be used in full or accumulated for the next purchase.

Answer,

1) Log in to your Panasonic Account
2) Browse for the item and click "Add to Cart"
3) Click the shopping cart icon on the top right and click "View Cart"
4) Input coupon code (if any)
5) Check order details and click "Proceed to Checkout"
6) Input shipping and payment details
7) Click check out and wait for an order confirmation email. (Check junk mail if you did not receive in your inbox)

Answer,

Please register as a Panasonic member to purchase on our store. It’s free and you get to earn points!

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If you have any trouble placing an order, please call our Customer Service line at +65 6222 7222.
Mondays to Fridays : 9.00am to 5.00pm
Saturdays : 9.00am to 2.00pm
Closed on Sundays, Public Holidays and Company Designated Holidays

Answer,

Please log in to your account and click under "My Page" > "My Orders"

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Order details cannot be modified once processed. You may wish to cancel the order and reorder with the correct details.

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We are now offering pre-orders for selected items. If you are ordering a pre-order item, it should indicate the estimated delivery date when you add to cart.

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Yes, all prices include GST.

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Visit Panasonic Store - Panasonic Singapore to find out more!

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Please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

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Once you have added the item into cart, click "View Cart" and input the coupon code under "Apply Coupon Code". Click "Apply Coupon".

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The Panasonic Store currently accepts:
- Visa
- MasterCard

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You cannot change your payment method once your order has been confirmed.

If you wish to change the payment method please cancel the order and reorder with your payment method of choice.

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If your payment is declined due to a rejected payment method, please change your payment method and try again or check with the provider of your selected payment method.

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You will receive an order confirmation email to indicate that payment is successful and we are processing your order.

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No. We currently do not accept installment payment.

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It will take approximately 2-5 business days to deliver your order by our appointed courier. You will receive an SMS once our courier is ready to deliver your purchase.

For bulky items such as refrigerators, washing machines and aircons please expect a phone call prior to delivery to schedule the date and time of the delivery.

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Standard shipping is free.

For bulky items such as fridges, washing machines and aircon, additional charges apply if location does not have lift landing and requires climbing stairs. Charges are quoted directly by our appointed logistics team and payable directly to them.

To enquire about the charges, please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

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Additional charges apply if location does not have lift landing and requires climbing stairs. Charges are quoted directly by our appointed logistics team and payable directly to them.

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Standard installation is free.

For bulky items such as fridges, washing machines and aircon, additional charges apply if extra parts are required for installation.

To enquire about the charges, please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

Answer,

Yes, standard installation is included. Please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com once you received your purchase. We will then inform the installer to contact you directly.

Additional charges apply if tap adapter is required.

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Standard disposal for bulky items such as fridges, washing machines and aircon is included. Additional charges apply if location does not have lift landing and requires climbing stairs.

We do not dismantle built-in washer/refrigerator. If you require disposal service, please dismantle and remove the old products for disposal.

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No, we do not help to dispose old microwave oven.

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We do not dismantle and install stacking kits for dryer. Please engage a third party vendor, alternatively, we can provide a contact for your consideration.

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CHANGI AIRPORT CARGO (FTZ) , JURONG ISLAND,JURONG PORT PSA RESTRICTED)SHIPYARD, MINDEF/ ARMY CAMPS/ MINISTRY/ DSTA/ EMBASSY

Answer,

No, we do not have that option at the moment.

Answer,

Log in to your Panasonic Account and track your order under "My Orders"

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Should you receive the package or product(s) which is damaged, torn or in bad condition, please do not accept the package or product(s) from the courier service.

Kindly notify us within three (3) working days of delivery with the details of order (name, order ID, date of receipt, product(s) model) and pictures (if any).

Should you believe your product has been damaged during shipping, please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

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You will receive an SMS from our courier partner for a reschedule of delivery, please follow the instructions and schedule another delivery.

For bulky items like refrigerators, washing machines and aircon, our logistics team will call you to schedule a delivery. Please do inform the team if you wish to reschedule.

Answer,
Orders for goods may be returned to Panasonic if the delivered goods are:

1) incorrect (i.e. there are missing items or parts in the delivered goods, or the model or colour is different from the Order), upon which the return request must be initiated within seven (7) days from the delivery date. In the event that the model or colour is different from the Order, this can be inspected from the label or packaging of the goods, and the goods must be returned with its original seal intact. Otherwise, Panasonic may not accept returns of goods with a broken seal on its packaging;

2) damaged (i.e. stained, dented, cracked or scratched), upon which the return request must be initiated within 24 hours from the delivery date; or

3) defective with respect to the goods’ function, upon which the return request must be initiated within seven (7) days from the delivery date.

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The following types of products cannot be returned or refunded:

1) products that are damaged by misuse
2) products that are damaged or rendered defective due to the use of the item in a way that is contrary to Panasonic’s instructions or operation manual
3) products were modified, altered or repaired by anyone other than Panasonic’s authorised personnel
4) Change of mind
5) Washing machines, refrigerators and air-conditioners that are already unboxed, installed and we have assessed them to be in good working condition.

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All return order must be returned with free items/vouchers, credits, promo codes entitled with the purchase.

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If you would like to replace instead of return the product, please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com.

Replacements are subject to availability.

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Contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com with your order number, name and contact number within 7 working days.

All products must be sent back to us by our authorised delivery and logistics partners attaching the return shipping label sent by Panasonic via email to you.

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There will be no charge for returning the goods during the applicable return period.

Answer,
Contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com with your order number, name and contact number within 7 working days.

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The refund can take up to 30 working days from the date of return request approval. The refund period may vary depending on the payment method and subject to the payment agency's processing duration.

Answer,

Contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com with your order number, name and contact number.

Answer,

For purchases (a) before 5 Sept 2024 on Panasonic website <www.panasonic.com/sg>and (b) on & after 5 Sept 2024 on other platforms/stores, please register your e-warranty at https://p-cube.panasonic.com/sg/s/warranty-registration-page.

For purchases on & after 5 Sept 2024 on Panasonic website <www.panasonic.com/sg>, warranty will be automatically registered within 14 days after delivery. An email will be sent to you to inform of the successful registration. Such purchases are eligible for 1 year auto extended warranty.*

*Exclude Battery, Accessories and Free Gift.

Answer,

For purchases before 5 Sept 2024, please register your e-warranty at https://p-cube.panasonic.com/sg/s/warranty-registration-page.

For purchases after 5 Sept 2024, warranty will be auto registered 14 days after delivery. You should receive an email to inform you of the registration.

Answer,

All orders purchased on Panasonic Official Online Store (www.panasonic.com/sg) will enjoy an additional 1 year warranty for orders on and from 5 Sept 2024 onwards*.

To be clear:
Standard warranty on Refrigerators, Washers and Dryers are 2 years for purchases as of 13/07/2024 onwards. Enjoy 3 years warranty when you purchase on Panasonic Official Online Store (www.panasonic.com/sg) from 5 Sept 2024 onwards.**
For all other products excluding Batteries, Accessories and free gift, standard warranty is 1 year. Enjoy 2 years warranty when you purchase on Panasonic Official Online Store (www.panasonic.com/sg) from 5 Sept 2024 onwards.**

*Exclude Battery, Accessories and Free Gift.
** For avoidance of doubt, Panasonic Official Online Store exclude Shopee, Lazada, Amazon Online Store.

Answer,

We do not have this option at the moment.

Answer,

Please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com.

Answer,

Please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com.