Identify Air Conditioner Issues: The Self-Diagnosis Function

At Panasonic, we understand the importance of maintaining a comfortable living environment. That's why our air conditioners are built with reliability and efficiency in mind. But even the most dependable equipment can experience occasional issues. To ensure your continued comfort and minimise downtime, Panasonic air conditioners feature a built-in Self-Diagnosis Function.

What is Self-Diagnosis Function?
Self-Diagnosis Function is a valuable tool for identifying potential issues with inverter models of Panasonic air conditioners. In the event of a malfunction, the unit will automatically diagnose the problem and display a corresponding alphanumeric error code. This error code can be referenced in the user manual or provided to a service technician for quick and accurate troubleshooting. By pinpointing the issue efficiently, the Self-Diagnostic Function helps minimise repair time and ensures a smoother service experience.

What is Error Code?
An error code is a three-digit alphanumeric code displayed on the remote control or from the Panasonic Comfort Cloud App. This code indicates a potential malfunction within your Panasonic air conditioner. You can refer Error Code Table below for a basic explanation or provide it to a qualified service technician for quick and accurate troubleshooting

An example of an error code on a Panasonic air conditioner remote control.

How to Retrieve Error Codes

There are two ways to retrieve error codes from your Panasonic air conditioner: using the remote control or with the Panasonic Comfort Cloud App (if applicable).

Watch Video: A step-by-step video guide on how to retrieve error codes from your Panasonic inverter air conditioner.
Video offered in Bahasa Melayu.

Using the Remote Control:

1. Point the remote control at the air conditioner. Press and hold the CHECK button for 5 seconds with a pointed object (like a pin). The remote control display will show "- -".

2. Press the TIMER up or down arrow button repeatedly to cycle through the error codes. Each press will transmit the code to the main unit.

3. When you hear a beep sound, the displayed code on the remote control matches the error code stored in the unit. Write down this error code for reference.

Using the Panasonic Comfort Cloud App (if applicable):

1. Tap the notification icon (the "i" symbol) in the top-left corner of the app.

2. Navigate to the "Error messages" section within the app to view any error codes.

Error Code Table

The table below lists common Panasonic air conditioner error codes. If you encounter an error code, note it down and contact a qualified service technician for inspection, troubleshooting, and repairs.

Note: New error codes may be added over time, refer to the Operating Instructions or contact Panasonic customer service for the most up-to-date information.

Conclusion

Understanding the Self Diagnosis Function empowers you to identify potential issues with your Panasonic air conditioner and communicate them effectively to a qualified service technician. By providing the error code, you can streamline the diagnosis process and ensure a quicker resolution.

Additionally, explore the Panasonic website for further resources and maintenance tips to keep your air conditioner operating at peak performance for years to come.

Disclaimer

This article is intended to provide users with a basic understanding of the Self-Diagnosis Function and its role in identifying potential malfunctions within their Panasonic inverter air conditioners. It is important to prioritise safety at all times. While the Self-Diagnosis Function can be a valuable tool, any repairs or complex troubleshooting procedures should be exclusively performed by a qualified service technician. Such technicians possess the necessary expertise and specialised tools to ensure a safe and accurate diagnosis, as well as effective resolution of the issue.