Privacy Notice

Panasonic is committed to ensuring that your “Personal Data” (as explained below) is used fairly, lawfully, and securely and that your privacy is protected at all times. We place high importance on compliance with the applicable privacy and data protection laws and regulations, including, but not limited to Singapore’s Personal Data Protection Act 2012 (“PDPA”).

This Privacy Notice is intended to tell you how we “process” (as explained below) information about you ("Personal Data" as explained below) that you provide to us or that we collect through your use of this website/our websites, password secured platforms, products, devices or applications, your contacts with our customer service, your contacts with our dealers, distributors and after-sales service providers, your registration of warranty for our products, your request for services relating to our products, or your subscription to marketing communications (collectively our “Services”), or when you engage with us on social media or otherwise interact with us. It also applies if explicit reference is made to it via link or in a similar manner. Wherever we process your Personal Data and a different privacy notice is required (e.g. for other specific websites or portals), Panasonic will provide a specific privacy notice. This Privacy Notice supplements other privacy notices and is not intended to override them. If you do not agree to provide us with your personal information in accordance with this Privacy Notice, you will not be able to use our Services.

This Privacy Notice explains what Personal Data we collect, store, use, disclose and transfer (hereinafter “process”), how we do it, for which purpose and what our legal bases are. It also provides you with information on your rights and how you can contact us if want to exercise your rights or have a complaint.

1. If you have been to Thailand, are currently in Thailand, or will go to Thailand in the future, additional privacy notices are applied to the Personal Data Protection Act B.E. 2562 (2019) (PDPA) in Thailand. Check Appendix at the following link. 

2. Please note that customers located in Vietnam are subject to additional privacy notices in accordance with the Vietnamese data protection law. 

3. Moreover, Republic of the Philippines had enacted Republic Act 10713 otherwise known as Data Privacy Act of 2012 and it applies to the policy of the State to protect the fundamental human right of privacy, of communication while ensuring free flow of information to promote innovation and growth. In addition, your personal data will be processed in accordance with the said law.
https://www.privacy.gov.ph/data-privacy-act/ 

Please click on the links below for further information on our privacy practices:

1. Information about us……………………………………………………………………………………………………….2
2. What is Personal Data?…………………………………………………………………………………………………….2
3. What Personal Data do we collect about you and how?………………………………………………………….....2
4. How do we use your Personal Data (purpose and legal basis)?………………………………………………..….4
5. To whom do we disclose your Personal Data?……………………………………………………………….…....….8
6. What do we do to keep your Personal Data secure?……………………………………………………………...… 9
7. Accessing your Personal Data and other rights you have……………………………………………………..……9

What are your rights?……………………………………………………………………………………………......….…9
Your rights related to Marketing Communication……………………………………………….……...………....…10
Exercising your rights………………………………………………………………………………………..……………10

8. International Transfers………………………………………………………………………………………………..……10
9. Data Retention – How long we will retain your Personal Data?…………………………………………........……10
10. Third-party links and products on our Services…………………………………………………………….…….....10
11. Cookies………………………………………………………………………………….....................................….......…11
12. Children's Personal Data…………………………………………………………………….........................................11
13. Changes to this Privacy Notice or to your Personal Data……………………………………………………….….11
14. Contact Us…………………………………………………………......................................................…........……...…11
15. Appendix for Persons Who Are Thai Residents………………………………………………………...……..…...…13
16. Appendix for Persons Who Are Vietnam Residents……………………………………………………..……...……16

This Privacy Notice is issued by PANASONIC MALAYSIA SDN. BHD. (Company No. 197601000977 (26975-W)), a company incorporated in Malaysia through its business division, PANASONIC APPLIANCES MARKETING ASIA PACIFIC (“PAPMAP”) and the Panasonic National Sales Companies in the Asia Pacific and Oceania regions. The Panasonic National Sales Companies consists of Panasonic Singapore (UEN 52940054E), Panasonic Malaysia Sdn. Bhd. (Company No. 197601000977 (26975-W)) (“NSCs”).

In this Privacy Notice, when we refer to “Panasonic”, “we”, “us” or “our”, this means the relevant company/companies (in the case of joint controllers) in the Panasonic Group that is/are responsible for processing your Personal Data. For Personal Data gathered via this website and/or your use of our Services, this is PAPMAP and the NSCs. Where several Panasonic companies are jointly responsible for the processing of your Personal Data, you can exercise your rights against the company issuing this Privacy Notice.

For the purposes of this Privacy Notice, "Personal Data" consists of any information about an individual from which that person can, directly or indirectly, be identified. When we combine other information (i.e. information that does not, on its own, identify an individual) with Personal Data, we treat the combined information as Personal Data.

Depending upon your use of this website/our Services, see Section ‎4 below, and your cookie choices, see Section ‎11 below, Panasonic collects and processes some or all of the Personal Data set out in the table below, using the methods and channels also set out in the table.

We process your Personal Data in the context of the activities and for the purposes set out in the table below and rely on one or more of the following the specified legal bases:

- Performance of a contract: Where we need to perform a contract which we are about to put in place or have put in place with you as a party, or (at your request) take steps before putting such a contract in place;

- Legal obligation: Where we need to comply with a legal obligation to which we are subject to;

- Legitimate interests: Where we are acting in our legitimate interests, provided that they are not overridden by your fundamental rights. We assess our legitimate interests for processing your Personal Data and balance them against any potential impact on you. Where we rely on our legitimate interests you have the right to object to such processing at any time under the conditions set out in applicable personal data protection laws; for more information on our legitimate interests or our balancing test please contact us by using the communication means set out in Section 14 below;

- Consent: Where we rely on your consent we will ask for it separately.

Please note that Panasonic does not base any decision solely on automated processing including profiling that significantly affects you or has legal effects for you.

We will not disclose your Personal Data to third parties for their own independent marketing or business purposes, unless you have given your explicit consent to do so. However, we may have to disclose your Personal Data to the following entities for the purposes we collected it as set out in Section 4 relying on the legal bases specified therein:

I. Panasonic Corporation and Affiliates
We may need to transfer your Personal Data within the Panasonic Group of Companies to provide the Services you require or any other services/assistance you request. All companies within the Panasonic Group are required to follow the privacy practices set forth in this Privacy Notice, or another privacy policy that they may notify to you and to process your Personal Data in accordance with the applicable privacy and data protection laws and regulations.
II. Service Providers
We use third party service providers who provide information technology and system administration services to us and help us to administer certain activities and services on our behalf and they will operate only in accordance with our instructions. These third party service providers include but are not limited to data processors, marketing partners who help us to enhance your customer experience and improve marketing through targeted and personalised advertising, data analytics service providers who help us to understand customer’s behaviour and improve our Services through joint programmes and offers and integration with social media platforms for enhanced user engagement and marketing, and payment, warehousing and logistics service providers who facilitate the sale and delivery of our products that you purchased on our website.
III. Channel Partners
If you have contacted us regarding a potential sales opportunity, we may provide your Contact Data and Identity Data to our approved channel partners in order for them to follow up the request for contact and further qualify your requirements.
IV. Third parties when required by Law or to Protect our Business and Services
We will disclose your Personal Data to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Services); to operate and maintain the security of our Services (e.g. to prevent or stop an attack on our systems or networks); to protect the health and safety of our colleagues and others with whom we have contact; or to protect the rights or property of Panasonic, including enforcing any terms or agreements governing the use of our Services.
V. Other Parties in Connection With Corporate Transactions
We may disclose your Personal Data to a third party or within the Panasonic Group of Companies as part of a reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
VI. Third party competition providers
We may disclose your Personal Data to third party sponsors of sweepstakes, contests, free prize draws, competitions and similar promotions. These third party providers will be identified to you prior to when you enter into any competition, sweepstake, prize draw or similar promotion.
VII. Other Parties With Your Consent or At Your Direction
We may share Personal Data about you with third parties when you consent to or request such sharing.

The security of your Personal Data is of greatest importance to Panasonic. We have put in place a range of appropriate physical and technical measures as well as robust policies and processes. The purpose thereof is to safeguard your Personal Data and to protect it against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing. These measures take into account the state of the art of the technology, the costs of its implementation, the nature of the Personal Data, and the risk of the processing.

Information security, including the protection of Personal Data is organized in a global Panasonic Program called Information Security Management (“ISM”). The related aim, standards and implementation measures are organized in a globally valid Policy, and further standards and guidelines. The program and all its parts follow a strong yearly Plan-Do-Check-Act (PDCA) approach to secure the confidentiality, integrity and availability of all data (including your Personal Data) for the whole information lifecycle from collection to destruction of such information.

Your rights include, the right to be informed, the right to access a copy of your Personal Data, the right to request the rectification or the update of any inaccurate Personal Data we hold, and the right to request erasure of your Personal Data.

You also have the right to obtain restriction of the processing of your Personal Data, the right to object to the processing of your Personal Data at any time under the conditions set out in applicable personal data protection laws, and the right not to be subject to a decision based solely on automated processing.

In addition, you have the right to data portability in certain cases. This is the right to request the return of the personal data you have provided to us in a structured, commonly used and machine-readable format and to request the transmission of such personal data to a third party, without hindrance from us and subject to your own confidentiality obligations.

You also have the right to not provide consent and, where you have consented to our processing of your Personal Data, you have the right to withdraw such consent at any time without this withdrawal affecting the lawfulness of the processing prior to such withdrawal.

Your rights are further specified in the applicable data protection legislation.

Where permitted under applicable law, we process your Contact Data, Identity Data, Marketing and Communications Data, Product/Device/Application Data and Profile and Usage Data for marketing communication purposes to send you correspondence by post, email, telephone and/or text message (such as SMS) related to Panasonic products, devices and other Services in accordance with your marketing preferences.

You have the right to object to the processing of your Personal Data for these purposes. If you object and request us to stop processing your Personal Data for marketing purposes, we shall stop processing your Personal Data for those purposes.

You also may opt-out from receiving electronic communications from us. If you don’t want to receive marketing communication from Panasonic, please update your email and contact preferences in your My Panasonic Account or click "Unsubscribe" from any marketing or promotional email you receive from us.

If you wish to exercise any of the above rights, then please contact us by using the communication means set out in Section 14 below. 

Where we transfer your Personal Data to recipients located outside of your country, we ensure that your Personal Data remains protected by transferring it only to countries that offer an adequate level of protection such as Japan and where required putting supplementary measures in place to afford your Personal Data with essentially the same level of protection it has in your country.

You may request additional information in this respect and obtain a copy of the appropriate safeguards we provide for through sending a request to the contact indicated in Section ‎14.

We will only retain your Personal Data for the period necessary to fulfil the purposes for which it has been collected. This includes the purposes of fulfilling our contract with you, satisfying any legal, regulatory, accounting, reporting obligation we are subject to and the establishment and defence of legal claims.

Our websites, applications and products may contain links to third party websites, plug-ins and applications such as YouTube, LinkedIn and Facebook. These linked websites and applications are not under Panasonic's control and we are not responsible for their privacy practices or the content of any linked websites and applications. If you choose to use any third party website or application, Personal Data collected by the third party’s website or application will be controlled by the privacy policy of that third party. We strongly recommend that you take the time to review the privacy policies of any third parties to which you provide Personal Data.

For information on what cookies are, how Panasonic and other third parties use cookies and similar technologies, and for details of how cookies can be disabled, please see our Cookie Policy https://www.panasonic.com/my/cookies-policy.html.

This Website is not intended for children (anyone under the age of 16 years) and we do not knowingly collect or try to collect Personal Data from or about children.

It also is important that you check back often for updates to the Privacy Notice, as we may change it from time to time. The “Date last updated” Section at the top of this page states when this Privacy Notice was last updated and any changes will become effective upon our posting of the revised Privacy Notice.

We will provide additional notice to you if these changes are material by adding a statement to this website or by sending you a notification through any relevant Services or email.

We encourage you to review the Privacy Notice whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you. It is important to us that the Personal Data we hold about you is accurate and up-to-date at all times. If any of the Personal Data we hold about you changes, please keep us informed.

If you have any questions or complaints regarding the collection, processing, or use of your Personal Data or if you wish to exercise your rights, please contact us at:

■ For Singapore, contact the following

• Postal address: 202 Bedok South Avenue 1, Blk A, Singapore 469332
• Phone number: +65-62227222
• E-mail: service@sg.panasonic.com

■ For Malaysia, contact the following 

• Postal address: Lot 10, Jalan 13/2, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
• Phone number: +603-79537600
• E-mail: ccc@my.panasonic.com

■ For Vietnam, contact the following

• Postal address: 1st Floor, Charmvit Tower, 117 Tran Duy Hung Str., Cau Giay Dist., Hanoi, Vietnam.
• Phone number: +84-2437950109
• E-mail: customer@vn.panasonic.com

■ For Thailand, contact the following

• Postal address: 737 Srinakarit Road Phatthanakan Sub-district Suan Luang District, Bangkok, Thailand.
• Phone number: +66-2-7299000
• E-mail: customercare@th.panasonic.com

■ For Philippines, contact the following

• Postal address: Panasonic Manufacturing Philippines Corporation Ortigas Avenue Extension, Taytay, Rizal 1920 Philippines
• Phone number: +63-2-87067603
• E-mail: pmpc_csdcic@ph.panasonic.com

■ For Indonesia, contact the following

• Postal address: Jl. Dewi Sartika (Cawang II), No.14, Jakarta 13630, Indonesia.
• Phone number: +62-8041111111
• E-mail: ccc@id.panasonic.com

■ For Cambodia, contact the following

• Postal address: No 327 & 329, Street 274, Sangkat VealVong, Khan 7 Makara, Phnom Penh, Cambodia.
• Phone number: +855-23215503
• E-mail: service@kh.panasonic.com

■ For Myanmar, contact the following

• Postal address: No.12, Pyi Thar Yar Street, Bauk Htaw, Yankin Township, Postal Code 11081, Yangon, Myanmar.
• Phone number: +95-01-8604657
• E-mail: customerservice@mm.panasonic.com

■ For New Zealand, contact the following

• Postal address: 18 Sir Woolf Fisher Drive, Highbrook, East Tamaki, Auckland 2013, New Zealand.
• Phone number: +64-9-2720100
• E-mail: service@nz.panasonic.com

■ For Australia, contact the following

• Postal address: Level 1, 1 Innovation Road, Macquarie Park New South Wales 2113, Australia.
• Phone number: +61-2-94917400
• E-mail: privacy.officer@au.panasonic.com

This Appendix for Persons Who Are Thai Residents, (the “Thai Appendix”) intends to inform the persons who have been to Thailand, are currently in Thailand, or will go to Thailand in the future, (the “Thai Residents”) and whose Personal Data (as defined below) will be processed by us either for (i) offering goods or services while they are staying in Thailand, irrespective of whether they make the payment thereof, or (ii) monitoring their behaviours which take place in Thailand about how we collect, use and disclose your Personal Data (as defined below) and what your rights and our obligations are in relation to the processing of your Personal Data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (the “PDPA”). This Thai Appendix supplements the “PANASONIC PRIVACY NOTICE”, (the “Privacy Notice”) and prevails over any conflicting provisions in the Privacy Notice. Capitalised terms used but not otherwise defined herein have the meanings ascribed thereto in the Privacy Notice. For the purpose of this Thai Appendix, “Personal Data” means any data relating to a person, which can identify such person whether directly or indirectly, excluding the specific data of a deceased person.

1. Why do we collect your Personal Data?
Your Personal Data is collected for using and/or disclosing in the manners as described in Clauses 4 and 5 of the Privacy Notice.

2. International Transfer of Personal Data
Your Personal Data will be transferred to countries which have different personal data protection standards than those of Thailand.

3. Your rights

You have the following rights under the PDPA.

(1) Right to withdraw consent: You have the right to withdraw your consent given to us to process your Personal Data anytime during the period on which your Personal Data is under our possession.

(2) Right to access: You have the right to access to your Personal Data and request us to provide you a copy thereof and to disclose the means by which your Personal Data was obtained without your consent.

(3) Right to data portability: You have the right to obtain your Personal Data from us. If we make your Personal Data to be in a form which can generally be read or used by an automatic machine or device, and can utilize or disclose your Personal Data by an automatic method, and have the following rights:

(3.1) Request us to send or transfer your Personal Data in such form to others when it can be done by an automatic method;

(3.2) Directly obtain your Personal Data which we send or transfer in such form to others, except where it cannot be done due to technical conditions.

(4) Right to object: You have the right to object the collection, use or disclosure of your Personal Data at any time.

(5) Right to erasure: You have the right to request us to erase, destroy, and anonymize your Personal Data.

(6) Right to restriction of use: You have the right to request us to suspend the use of your Personal Data.

(7) Right to rectification: You have the right to request us to correct, up to date, complete and not cause misunderstanding to your Personal Data. If we do not proceed with your request under this provision, we will record your request with the reason thereof.

4. Complaints

In addition to your rights described in Clause 4 above, if you are not satisfied with how we process your Personal Data hereunder or we, including our employees or contractors, violate or does not comply with the PDPA, you may file a complaint to the Office of the Personal Data Protection Committee.

5. Who is a child?

If you are Thai Residents, Panasonic considers a child to be anyone less than the age of 20 under PDPA.

6. Contact Details

If you are Thai Residents, please contact us by using the communication means set out in Section 14 of this Privacy Notice.

I. Introduction

This Appendix is to ensure compliance with the personal data protection laws and regulations of Vietnam, including, without limitation, Decree No. 13/2023/ND-CP ("Decree 13"), if those laws and regulations apply to Panasonic's processing of your Personal Data. Therefore, this Appendix takes effect where the Privacy Notice, including this Appendix, is used for Panasonic's processing of your Personal Data pursuant to the data protection laws and regulations of Vietnam.

II. Purpose

This Appendix provides additional provisions, or supplements or amends certain provisions, of the Privacy Notice from the perspective of Vietnamese law, including your rights and obligations concerning your Personal Data, and is an integral part of the Privacy Notice. This Appendix shall prevail over any conflicting provisions in the Privacy Notice and amendments thereto (if any).

III. Amendments to the Privacy Notice

1. What is Personal Data?

Section "2. What is Personal Data?" of the Privacy Notice is hereby replaced with the following:

2. What is Personal Data?

For purposes of this Appendix, "Personal Data" means any information in the form of symbols, letters, numbers, images, sounds, or the like, in an electronic medium, that is associated with a specific individual or helps to identify a specific individual. For purposes of this definition, "information that helps to identify a specific individual" means information developed from a specific individual's activities, which can identify a Data Subject when combined with other stored data or information. Personal Data includes basic personal data and sensitive personal data, as defined in Decree 13, respectively.

2. How do we use your Personal Data (purpose and legal basis)?

a. The third bullet point of section "4. How do we use your Personal Data (purpose and legal basis)?" of the Privacy Notice is hereby deleted in its entirety and replaced with the following:

- Other legal bases: Other legal bases for processing your Personal Data without consent, as provided by Decree 13 and the applicable law of Vietnam;

b. The final column (legal basis) of the table in section "4. How do we use your Personal Data (purpose and legal basis)?" of the Privacy Notice is hereby deleted.

3. What do we do to keep your Personal Data secure?

The following is added at the end of section "6. What do we do to keep your Personal Data secure?" of the Privacy Notice.

What are the potential unexpected consequences and damages that may occur during the processing of your Personal Data?

Notwithstanding the foregoing, you acknowledge that no data transmission over the internet is completely secure, and that transmissions may be exposed to cyberattacks, resulting in leakage of or unauthorized access to the collected Personal Data, and that you transmit this information to us at your own risk.

4. Accessing your Personal Data and other rights you have

The following is added at the end of section "8. Accessing your Personal Data and other rights you have?" of the Privacy Notice.

What are your obligations?

In addition to the rights above, you have the right to complain, denounce and initiate lawsuits if you are of the view that your Personal Data has been collected and misused, and certain obligations under Decree 13, and as may be provided in the relevant data protection regulations of Vietnam, including but not limited to the following obligations: (i) to respect and protect others' Personal Data, (ii) to provide your Personal Data fully and accurately once you consent to the processing of your Personal Data, and (iii) to comply with, and to prevent and combat violations of, the relevant data protection regulations of Vietnam.