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Add and Manage Users to Control Air Conditioner (Residential) and Ventilator

Enable multiple users, including other family members, to control and operate the same air conditioner units, making cooling easier and more convenient for everyone involved.

Table of Content

For Admin Users
1.0 Check Device Information
2.0 Approving Additional Users
3.0 Check Users List

For Additional Users
4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect)

4.1 Scan Connection (Connect with Scanning QR Code)
4.2 Manual Setup (Connect without Scanning QR Code)

5.0 Add Additional Users (Standard Built-In Wi-Fi)
6.0 Add Additional Users (Network Adaptor CZ-TACG1)
7.0 Add Additional Users (Ventilator IAQ Remote Controller)

1.0 Check Device Information

Step 1
Tap the “Menu” button on the top right-hand corner of the screen.

Manage and Assign Additional User

Step 2
Select “Device list”.

Manage and Assign Additional User

Step 3
Choose your device’s location.

Manage and Assign Additional User

Step 4
View your device ID and other additional information.

Manage and Assign Additional User
Manage and Assign Additional User

2.0 Approving Additional Users

The admin user will receive a notification to approve the additional user. Panasonic Comfort Cloud App must have permission to send notifications.

Manage and Assign Additional User

Step 1
Select any air conditioner.

Manage and Assign Additional User

Step 2
Tap the notification button on the top left-hand corner.

Add New User for Supply Air Fan

Step 3
Tap the message.

Manage and Assign Additional User

Step 4
Choose the approval level to share with additional user, then tap “Confirm”.

Manage and Assign Additional User

3.0 Check Users List

Step 1
Tap the “Menu” button on the top right-hand corner of the screen.

Manage and Assign Additional User

Step 2
Tap “Owner” to expand the menu. Then tap “User List”.

Manage and Assign Additional User

Administrator can view which user is having access to the particular air conditioner.

Add New User for Supply Air Fan

Additional users can proceed with registration by following the steps below.

4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect)

     4.1 Scan Connection (Connect with Scanning QR Code)
     4.2 Manual Setup (Connect without Scanning QR Code)

5.0 Add Additional Users (Standard Built-In Wi-Fi)
6.0 Add Additional Users (Network Adaptor CZ-TACG1)
7.0 Add Additional Users (Ventilator IAQ Remote Controller)

4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect)

The following steps are to set up the connection between an advanced built-in Wi-Fi air conditioner and the Comfort Cloud App, either by scanning a QR code or through manual setup without scanning a QR code for additional users.

4.1 Scan Connection (Connect with Scanning QR Code)

Step 1
Tap the “+” icon.

Manage and Assign Additional User

Step 2
Choose “Air conditioner”.

Manage and Assign Additional User

Step 3
Choose “Air conditioner + Wireless remote controller”.

Manage and Assign Additional User

Step 4
Ensure there are 2 QR codes on the front panel’s sticker, then tap “Front panel sticker with 2 QR codes”

or

If there is no front panel sticker, tap “Without Front panel sticker” and check if there is 1 QR code inside the front panel, then tap “QR code exists”.

*If none of the above options apply, proceed to 5.0 Add Additional Users (Standard Built-In Wi-Fi).

Manage and Assign Additional User

Step 5
Tap “Scan QR code”.

*If you cannot scan the QR code for some reason, please tap “If you cannot find QR code, please click here”. Proceed to 4.2 Manual Setup (Connect without Scanning QR Code).

Manage and Assign Additional User

Step 6
Allow the app to access your camera.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Manage and Assign Additional User

Step 7
Scan the QR Code on the front panel sticker.

Manage and Assign Additional User

*If error occurs, please tap “Try manual setup”. Proceed to 4.2 Manual Setup (Connect without Scanning QR Code).

Manage and Assign Additional User

Step 8
Tap “Allow” to give permission to the Comfort Cloud App to find and connect to nearby devices.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Manage and Assign Additional User

Step 9
Allow app to use Bluetooth.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Manage and Assign Additional User

Step 10
Allow the app to access your precise location while using the app.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Manage and Assign Additional User

Step 11
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “  ” button for 5 seconds until “1” is displayed.

Press “UP” or “DOWN” until you see the number “0”.

Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.

Tap “Next”.

Manage and Assign Additional User

Step 12
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 13
Tap “Use” to connect to the existing Wi-Fi network.

Manage and Assign Additional User

Step 14
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 15
Enter the air conditioner name, message to owner, and note.
Tap “Send request”.

Manage and Assign Additional User

Registration has been completed. Please wait for admin’s approval.

Go to 2.0 Approving Additional Users for steps to approve additional users.

Manage and Assign Additional User

4.2 Manual Setup (Connect without Scanning QR Code)

Step 1
If you cannot scan the QR code, tap
“Try manual setup”
or
“If you cannot find QR code, please click here”.

Manage and Assign Additional User

Step 2
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “  ” button for 5 seconds until “1” is displayed.

Press “UP” or “DOWN” until you see the number “2”.

Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.

Tap “Next”.

Manage and Assign Additional User

Step 3
Tap “Yes” to continue.

*Important Note: Before proceeding, you will need the device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App.

Manage and Assign Additional User

Step 4
Enter the password and tap “Next”.

Manage and Assign Additional User

Step 5
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 6
Tap “Use” to connect to the existing Wi-Fi network.

Manage and Assign Additional User

Step 7
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 8
Enter the air conditioner name, message to owner, and note.
Tap “Send request”.

Manage and Assign Additional User

Registration has been completed. Please wait for admin’s approval.

Go to 2.0 Approving Additional Users for steps to approve additional users.

Manage and Assign Additional User

5.0 Add Additional Users (Standard Built-In Wi-Fi)

The following steps are to set up the connection between a standard built-in Wi-Fi air conditioner and the Comfort Cloud App for additional users.

Step 1
Tap the “+” icon.

Manage and Assign Additional User

Step 2
Choose “Air conditioner”.

Manage and Assign Additional User

Step 3
Choose “Air conditioner + Wireless remote controller”.

Manage and Assign Additional User

Step 4
Ensure there is 1 QR code ONLY on the front panel’s sticker, then tap “Front panel sticker with 1 QR code”

or

If there is no front panel sticker, tap “Without Front panel sticker” and check if there is NO QR code inside the front panel, then tap “QR code is not found”.

*If none of the above options apply, proceed to 4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect).

Manage and Assign Additional User

Step 5
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “  ” button ONCE to hear a “BEEP” sound.

The Wireless LAN LED on the air conditioner will illuminate and begin to blink.

Tap “Next”.

*Wireless LAN LED’s position and colour varies for different models.

Manage and Assign Additional User
Manage and Assign Additional User

Step 6
Tap “LED is ON”.

Manage and Assign Additional User

Step 7
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 8
Select the air conditioner for registration and tap “Register”.

Manage and Assign Additional User

Step 9
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “  ” button for 5 seconds until “1” is displayed.

Press “UP” or “DOWN” until you see the number “3”.  

Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.

Tap “Next”.

Manage and Assign Additional User

Step 10
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 11
Enter the password and tap “Register”.

*Important Note: Before proceeding, you will need the device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App.

Manage and Assign Additional User

Step 12
Enter the air conditioner name, message to owner, and note.
Tap “Send request”.

Manage and Assign Additional User

Registration has been completed. Please wait for admin’s approval.

Go to 2.0 Approving Additional Users for steps to approve additional users.

Manage and Assign Additional User

6.0 Add Additional Users (Network Adaptor CZ-TACG1)

The following steps are to set up the connection between a Wi-Fi compatible air conditioner with network adaptor, CZ-TACG1 to the Comfort Cloud App for additional users.

Step 1
Tap the “+” icon.

Manage and Assign Additional User

Step 2
Choose “Air conditioner”.

Manage and Assign Additional User

Step 3
Choose “External Wireless Adaptor”.

Manage and Assign Additional User

Step 4
Check if the “POWER LED” on the network adaptor is “ON”. Tap “Next”.

*The “POWER LED” is “ON” when its LED is continuously lit but not blinking.

Manage and Assign Additional User

Step 5
Tap "Next" since you're not the person who initially set up this air conditioner (administrator).

Manage and Assign Additional User

Step 6
Make sure all three LED lights on the network adaptor is “ON” (lit but not blinking). Tap “LED is ON”.

Manage and Assign Additional User

Step 7
Enter Device ID and Password. Tap “Register”.

Important Note: Before proceeding, you will need the device ID and device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App. For the device ID, refer to section 1.0 Check Device Information.

Manage and Assign Additional User

You can also check the device ID on the box or tag.

Manage and Assign Additional User

Step 8
Enter the air conditioner name, message to owner, and note. Tap “Send request”.

Manage and Assign Additional User

Registration has been completed. Please wait for admin’s approval.

Go to 2.0 Approving Additional Users for steps to approve additional users.

Manage and Assign Additional User

7.0 Add Additional Users (Ventilator IAQ Remote Controller)

The following steps are to set up the connection between ventilator with IAQ remote controller and the Comfort Cloud App for additional users.

Step 1
Tap the  “+” icon.

Manage and Assign Additional User

Step 2
Choose “Ventilation fan”.

Manage and Assign Additional User

Step 3
Tap the “” button to expand the country menu.

Choose your country and tap “Next”.

Manage and Assign Additional User

Step 4
Tap “Start”.

Manage and Assign Additional User

Step 5
Choose “Others (Ventilator used before)”.

Manage and Assign Additional User

Step 6
Tap "Yes" when the app display, "Was the ventilator operated using this smart APP before?"

Manage and Assign Additional User

Step 7
Choose the button that matches the status of the Wireless LAN network “”. As the unit was setup before, the mark should be “ON”. Choose the “Wireless LAN mark is ON”.

Manage and Assign Additional User

Step 8
Searching for ventilator, please wait.

Manage and Assign Additional User

Step 9
Select the ventilator for registration and tap “Register”.

Manage and Assign Additional User

Step 10
On the IAQ remote controller, press and hold “” buttons together until “1” appears on the screen.

Press “Mode” repeatedly until “3” is displayed.

Press the “Filter” button once.

Tap “Next” on the app.

Manage and Assign Additional User

Step 11
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 12
Enter the password and tap “Register”.

*Important Note: Before proceeding, you will need the device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App.

Manage and Assign Additional User

Step 13
Enter the ventilator name, message to owner, and note.
Tap “Send request”.

Manage and Assign Additional User

Registration has been completed. Please wait for admin’s approval.

Go to 2.0 Approving Additional Users for steps to approve additional users.

Manage and Assign Additional User

Disclaimer
Air conditioner needs to be connected to the Panasonic Comfort Cloud App and an internet connection is required.
The images shown are for illustration purposes only. Actual interface may vary depending on the model’s functionality and the version of Comfort Cloud App.

Related contents:

How to setup Panasonic Comfort Cloud App
Create a new group to manage multiple devices
Add and manage users to control air conditioner (Commercial)
Change router settings
Change device password
Factory reset your Wi-Fi device