Add Your Unit to Comfort Cloud App for
Residential Standard Built-In Wi-Fi
Follow the steps to connect your air conditioner to the Panasonic Comfort Cloud App. Enjoy easy operation from anywhere and anytime.
Before you begin : Identify your air conditioner model
This guide provides instructions for installing the Panasonic Comfort Cloud App on air conditioners with either:
• No QR code inside the front panel.
• One QR code on the front panel sticker.
These models have standard built-in Wi-Fi.
If you find a QR code inside the front panel or see two QR codes on the front panel sticker, this indicates an advanced Wi-Fi model. Please click here for those instructions.
Important Note: Using instructions for a different air conditioner model may result in incorrect settings.
Sign in to the Comfort Cloud App
Sign in to the Panasonic Comfort Cloud App using either your Panasonic ID or your Apple/Google Account. View sign-in steps here.
1.0 Add Your Unit (Standard Built-In Wi-Fi)
The following steps are to set up the connection between a standard built-in Wi-Fi air conditioner and the Comfort Cloud App, with the options of using your Wireless LAN router password or without a password.
1.1 Connect with Wireless LAN Router Password
Before you begin, make sure you have a 2.4GHz Wireless LAN router with internet connection.
Step 1
Tap the “+” icon.
Step 2
Choose “Air conditioner”.
Step 3
Choose “Air conditioner + Wireless remote controller”.
Step 4
Ensure there is 1 QR code ONLY on the front panel’s sticker, then tap “Front panel sticker with 1 QR code”
or
If there is no front panel sticker, tap “Without Front panel sticker” and check if there is NO QR code inside the front panel, then tap “QR code is not found”.
*If none of the above options apply, proceed to Add your unit to Comfort Cloud App for residential advanced built-in Wi-Fi (Easy Connect).
Step 5
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “
” button ONCE to hear a “BEEP” sound.
The Wireless LAN LED on the air conditioner will illuminate and begin to blink.
Tap “Next”.
*Wireless LAN LED’s position and colour varies for different models.
Step 6
Tap “LED is blinking”.
Step 7
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “” button for 5 seconds until “1” is displayed.
Press “UP” or “DOWN” until you see the number “2”.
Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.
Tap “Next”.
Step 8
Allow the app to access your precise location while using the app.
*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.
Step 9
A pop-up for "Settings" might appear. Tap it to access your Wi-Fi settings. Make sure your smartphone/tablet’s Wi-Fi is connected to
“Panasonic-XX-wirelessAP”.
or If the message
or you might see a message asking "Comfort Cloud" Wants to Join Wi-Fi Network "Panasonic-XX-wirelessAP”?. If so, tap "Join".
It should connect automatically without password.
Step 10
The unit will connect to the same wireless connection as your smartphone/tablet.
Enter the Wireless LAN router password and tap “OK”.
Step 11
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
Step 12
Create password and then tap “Register”.
*As the first user, you need to create a new password for the air conditioner. This password will be required when adding an additional user.
Step 13
Set air conditioner name and then tap “Register”.
1.2 Connect without Wireless LAN Router Password
Before you begin, make sure you have a 2.4GHz Wireless LAN router with internet connection.
Step 1
Tap the “+” icon.
Step 2
Choose “Air conditioner”.
Step 3
Choose “Air conditioner + Wireless remote controller”.
Step 4
Ensure there is 1 QR code ONLY on the front panel’s sticker, then tap “Front panel sticker with 1 QR code”
or
If there is no front panel sticker, tap “Without Front panel sticker” and check if there is NO QR code inside the front panel, then tap “QR code is not found”.
*If none of the above options apply, proceed to Add your unit to Comfort Cloud App for residential advanced built-in Wi-Fi (Easy Connect).
Step 5
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “” button ONCE to hear a “BEEP” sound.
The Wi-Fi indicator on the air conditioner will illuminate and begin to blink.
Tap “Next”.
*Wireless LAN LED’s position and colour varies for different models.
Step 6
Tap “Click here to connect without entering a password”.
Step 7
Press the WPS button on the router and then tap “Next”.
Step 8
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “” button for 5 seconds until “1” is displayed.
Point the remote controller towards the air conditioner and press “SET” button ONCE to hear a “BEEP” sound.
Tap “Next”.
Step 9
Connection is successful when Wireless LAN LED "" is “ON”. Then tap “Next”.
*Solid colour (not blinking) means "ON". LED light colour may vary depending on your model.
Step 10
Please wait while the app is searching for the air conditioner.
Step 11
Select the air conditioner for registration and tap “Register”.
Step 12
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “” button for 5 seconds until “1” is displayed.
Press “UP” or “DOWN” until you see the number “3”.
Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.
Tap “Next”.
Step 13
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
Step 14
Create password and then tap “Register”.
*As the first user, you need to create a new password for the air conditioner. This password will be required when adding an additional user.
Step 15
Set air conditioner name and then tap “Register”.
Disclaimer
Air conditioner needs to be connected to the Panasonic Comfort Cloud App and an internet connection is required.
The images shown are for illustration purposes only. Actual interface may vary depending on the model’s functionality and the version of Comfort Cloud App.
Related contents:
How to setup Panasonic Comfort Cloud App
How to use Panasonic Comfort Cloud App features
Sign in to the Comfort Cloud App
How to check your residential air conditioner’s built-in Wi-Fi type (Advanced or Standard)
Add your unit to Comfort Cloud App for residential advanced built-in Wi-Fi (Easy Connect)
Add your unit to Comfort Cloud App for commercial wired remote controller
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