Recall Notice Panasonic Australia AC Power Adaptor (Power Supply) for Pet care products

AC Power Adaptor Model:PS06H050K1000AD

Dear Valued Customer,

Please note, there are affected batches of Power Cord Adaptors supplied with these Pet Feeder & Water Fountain models (Panasonic Smart Pet Feeder - Model: CP-JNF01F) and (Panasonic Pet Water Fountain - Model: CP-JNW01FW) that may be defective. The risk is that the defective Power Cord Adaptor plug may break apart and expose live wires posing a risk of serious injury or death due to electrocution from contact with the live wires.

If you have purchased this product, please take the below steps:

AFFECTED AREA:

Power Adaptor (Power Supply) with Batch Numbers: 2320, 2322 & 2401

Supplied as part of the following models:

Panasonic Smart Pet Feeder - Model: CP-JNF01FW

Panasonic Pet Water Fountain - Model: CP-JNW01FW

Action required:

If You purchased this product with the affected plug, you should stop using it immediately. You should switch off the power point or breaker first to ensure safety, then remove the plug to check if it is part of the recall. If so, contact Panasonic Australia to organize a replacement AC Power Adaptor and return the recalled AC Power Adaptor to Panasonic Australia.

Please contact Panasonic on the toll-free number 1800 062 255 (Monday to Friday between 8.30am and 6.00pm) or submit an online contact form by visiting https://au.panasonic.com.au/support/contact-us, or email to ccc@panasonic.mailus.com.au and we can assist you with an exchange of your AC Power Adaptor (Power Supply) Model: PS06H050K1000AD at no cost.

The products were sold from August 2023 until 8 November 2024 in Australia.

Electrical Safety Recall – Panasonic Power Adapter. Model: PS06H050K1000AD Learn More