Add Your Unit to Comfort Cloud App for Residential air conditioner with built-in Wi-Fi

Add Your Unit to Comfort Cloud App for
Residential air conditioner with built-in Wi-Fi

The following steps are to set up the connection between a built-in Wi-Fi air conditioner and the Comfort Cloud App. The setup method varies depending on the model of the air conditioner. Please check your unit and select the button that applies to it.

CHOOSE YOUR DEVICE

Two QR codes on the front panel sticker or single QR code inside the front panel

OR

Single QR code on the front panel sticker or No QR code inside the front panel

Model with two QR codes on the front panel sticker
or
single QR code inside the front panel

Model with two QR codes on the front panel sticker or single QR code inside the front panel

What you need to get started​:

• An air conditioner with advanced built-in Wi-Fi.
• A smartphone/tablet that runs on Android or iOS.
• Latest version of the Panasonic Comfort Cloud App – Android | iOS
• A router that supports 2.4GHz band.
• An Internet connection.

Sign in to the Comfort Cloud App

Sign in to the Panasonic Comfort Cloud App using either your Panasonic ID or your Apple/Google Account. View sign-in steps here.

Step 1
Tap the “+” icon.

Add New User (Built-in Advance Type)

Step 2
Choose “Air conditioner”.

Add New User (Built-in Advance Type)

Step 3
Choose “Air conditioner + Wireless remote controller”.

Add New User (Built-in Advance Type)

Step 4
Ensure there are 2 QR codes on the front panel’s sticker, then tap  “Front panel sticker with 2 QR codes”

or

If there is no front panel sticker, tap “Without Front panel sticker” and check if there is 1 QR code inside the front panel, then tap “QR code exists”.

Add New User (Built-in Advance Type)

Step 5
Tap “Scan QR code”.

*If you cannot scan the QR code for some reason, please tap “If you cannot find QR code, please click here”. Proceed to Step19.

Add New User (Built-in Advance Type)

Step 6
Allow the app to access your camera.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Add New User (Built-in Advance Type)

Step 7
Scan the QR code on the front panel sticker or inside the front panel.

Step 7

*If error occurs, please tap “Try manual setup” and proceed to Step 19.

Add New User (Built-in Advance Type)

Step 8
Tap “Allow” to give permission to the Comfort Cloud App to find and connect to nearby devices.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Add New User (Built-in Advance Type)

Step 9
Allow app to use Bluetooth.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Add New User (Built-in Advance Type)

Step 10
Allow the app to access your precise location while using the app.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Add New User (Built-in Advance Type)

Step 11
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “” button for 5 seconds until “1” is displayed.

Press “UP” or “DOWN” until you see the number “0”.

Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.

Tap “Next”.

Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)

Step 12
A pop-up for "Settings" might appear. Tap it to access your Wi-Fi settings. Make sure your smartphone/tablet’s Wi-Fi is connected to
“Panasonic-XX-wirelessAP”.

Add New User (Built-in Standard Type)

or you might see a message asking "Comfort Cloud" Wants to Join Wi-Fi Network "Panasonic-XX-wirelessAP”?. If so, tap "Join".

Add New User (Built-in Standard Type)

It should connect automatically without password.

Step 13
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Add New User (Built-in Advance Type)

Step 14
Choose to connect to the same Wireless LAN router your smartphone/tablet is connected to.

Add New User (Built-in Advance Type)

Step 15
Enter Wireless LAN router password and tap “Connect”.

Add New User (Built-in Advance Type)

Step 16
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Add New User (Built-in Advance Type)

Step 17
Create password and then tap “Register”.

*As the first user, you need to create a new password for the air conditioner. This password will be required when adding an additional user.

Add New User (Built-in Advance Type)

Step 18
Set air conditioner name and then tap “Register”.

Add New User (Built-in Advance Type)

Once registration is complete, tap “Start Using”.

Add New User (Built-in Advance Type)

Step 19
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “” button for 5 seconds until “1” is displayed.

Press “UP” or “DOWN” until you see the number “2”.

Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.

Tap “Next”.

Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)

Step 20
Tap “No” because the device password has not been created yet.
You will have the option to set the password for the device later in this same setup.

Add New User (Built-in Advance Type)

Step 21
Allow the app to access your precise location while using the app.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Add New User (Built-in Advance Type)

Step 22
A pop-up for "Settings" might appear. Tap it to access your Wi-Fi settings. Make sure your smartphone/tablet’s Wi-Fi is connected to
“Panasonic-XX-wirelessAP”.

Add New User (Built-in Standard Type)

or you might see a message asking "Comfort Cloud" Wants to Join Wi-Fi Network "Panasonic-XX-wirelessAP”?. If so, tap "Join".

Add New User (Built-in Standard Type)

It should connect automatically without password.

Step 23
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Add New User (Built-in Advance Type)

Step 24
Choose to connect to the same Wireless LAN router your smartphone/tablet is connected to.

Add New User (Built-in Advance Type)

Step 25
Enter Wireless LAN router password and tap “Connect”.

Add New User (Built-in Advance Type)

Step 26
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Add New User (Built-in Advance Type)

Step 27
Create password and then tap “Register”.

*As the first user, you need to create a new password for the air conditioner. This password will be required when adding an additional user.

Add New User (Built-in Advance Type)

Step 28
Set air conditioner name and then tap “Register”.

Add New User (Built-in Advance Type)

Once registration is complete, tap “Start Using”.

Add New User (Built-in Advance Type)

Model with Single QR code on the front panel sticker
or
No QR code inside the front panel

Model with Single QR code on the front panel sticker or No QR code inside the front panel

What you need to get started​:

• An air conditioner with advanced built-in Wi-Fi.
• A smartphone/tablet that runs on Android or iOS.
• Latest version of the Panasonic Comfort Cloud App – Android | iOS
• A router that supports 2.4GHz band.
• An Internet connection.

Sign in to the Comfort Cloud App

Sign in to the Panasonic Comfort Cloud App using either your Panasonic ID or your Apple/Google Account. View sign-in steps here.

Step 1
Tap the “+” icon.

Add New User (Built-in Standard Type)

Step 2
Choose “Air conditioner”.

Add New User (Built-in Standard Type)

Step 3
Choose “Air conditioner + Wireless remote controller”.

Add New User (Built-in Standard Type)

Step 4
Ensure there is 1 QR code ONLY on the front panel’s sticker, then tap “Front panel sticker with 1 QR code”

or

If there is no front panel sticker, tap “Without Front panel sticker” and check if there is NO QR code inside the front panel, then tap “QR code is not found”.

Add New User (Built-in Standard Type)

Step 5
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “” button ONCE to hear a “BEEP” sound.

The Wireless LAN LED on the air conditioner will illuminate and begin to blink.

Tap “Next”.

*Wireless LAN LED’s position and color varies for different models.

Add New User (Built-in Standard Type)
Add New User (Built-in Standard Type)

Step 6
Tap “LED is blinking”.

Add New User (Built-in Standard Type)

Step 7
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “” button for 5 seconds until “1” is displayed.

Press “UP” or “DOWN” until you see the number “2”.

Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.

Tap “Next”.

Add New User (Built-in Standard Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)
Add New User (Built-in Advance Type)

Step 8
Allow the app to access your precise location while using the app.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Add New User (Built-in Standard Type)

Step 9
A pop-up for "Settings" might appear. Tap it to access your Wi-Fi settings. Make sure your smartphone/tablet’s Wi-Fi is connected to
“Panasonic-XX-wirelessAP”.

Add New User (Built-in Standard Type)

or you might see a message asking "Comfort Cloud" Wants to Join Wi-Fi Network "Panasonic-XX-wirelessAP”?. If so, tap "Join".

Add New User (Built-in Standard Type)

It should connect automatically without password.

Step 10
The unit will connect to the same wireless connection as your smartphone/tablet.

Enter the Wireless LAN router password and tap “OK”.

Add New User (Built-in Standard Type)

Step 11
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Add New User (Built-in Standard Type)

Step 12
Create password and then tap “Register”.

*As the first user, you need to create a new password for the air conditioner. This password will be required when adding an additional user.

Add New User (Built-in Standard Type)

Step 13
Set air conditioner name and then tap “Register”.

Add New User (Built-in Standard Type)