Complaints
We endeavour to ensure that our customers receive an excellent service; however should you not be satisfied with your experience or the service received from Panasonic we’d like to work with you to resolve this and make things better.
Customer Support
Our Customer Care team are here to provide you with any help relating to your product, and support with our repair services if needed. Should you experience a problem with your product or service, please contact our team who will assist in resolving this for you.
Visit our Contact Us page to reach our team.
Our dedicated representatives will investigate the issue and provide you with a Incident ID for reference.
Primary Stage
We aim to ensure that you receive an excellent service when you contact us with your enquiry. Should the service you have received at the Customer Support stage not be as you expected, or your enquiry at this stage has not been resolved satisfactorily, please contact us to let us know why:
Email: Customer.complaints@eu.panasonic.com or visit our Contact us page for more ways to get in touch.
Please provide us with your Incident ID and our team will investigate the matter with an aim to providing a resolution within 2 working days (if further information is not required).
Final Stage
Some cases may need further investigation or take more time to resolve (including those of a Health & Safety or Legal nature). We endeavour to provide a full resolution, however should you find that your complaint at Primary stage has still not been handled satisfactorily or a resolution cannot be agreed your case can be reviewed upon your request (we recommend this is put in writing where possible).
Email: Customer.complaints@eu.panasonic.com or visit our Contact us page for more ways to get in touch.
It is not guaranteed that the resolution offered will differ: however we will work with you to put right the reason for your complaint. A member of our team will contact you within 3 working days (if further information is not required) with a final response.
Ombudsman service
We aim to resolve all complaints to your satisfaction however we understand that on some occasions this is not always possible. Therefore we offer our customers the option to refer their complaint to an external body for independent review.
Should you wish to use this service, we will issue a deadlock letter detailing our final response. This will include any offers of actions and/or compensation (where applicable) and will provide contact details for the Ombudsman service** should you wish to refer this further.
**Referral to an external body is not limited to that only of the Ombudsman service, our customers can opt to use an independent body or referral route of their choice.
Panasonic employees, and those of our associates, have the right to work and carry out their duties in an environment free from violence, threatening or abusive behaviour. We thank you for helping to make this happen.